Relevance verified: 24.03.2026
Viva96 Casino Official Website (viva96-casino-australia.com)
This Privacy Policy explains how Viva96 Casino handles personal information when you visit our website, create or use an account (where available), contact support, and use related services and features.
We take privacy seriously and handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1) Who we are
This website is operated under the Viva96 Casino brand.
Contact details
Email: [email protected]
Phone: 0439 935 308
Address: 125 St Georges Terrace, Perth WA 6000, Australia
Casino licence number: 76 554 356 135
2) What personal information we collect
We only collect personal information that is reasonably necessary for our functions and activities. The information we collect depends on how you use the website.
Information you provide to us
This can include:
Your name, username, and contact details (such as email and phone)
Date of birth and age confirmation
Account details and preferences (including settings and communication choices)
Messages you send to us (support requests, complaints, and other enquiries)
Verification information (where required), which may include identity documents and checks needed to confirm you are who you say you are
Transaction and payment related information (such as deposit and withdrawal references, payment method type, and fraud prevention signals). We do not intentionally store full card numbers where a payment provider handles the transaction
Information we collect automatically
When you browse or use the website, we may collect:
Device and browser information
IP address and general location signals
Log data such as access times, pages viewed, clicks, and referral pages
Security and risk signals used to prevent fraud, abuse, or unauthorised access
Cookie identifiers and similar tracking signals (see Cookies section below)
Sensitive information
In some cases, information can be considered sensitive (for example, information inferred from identity documents or verification checks). We only collect sensitive information when it is necessary and lawful, and usually only with your consent or where required or authorised by law.
3) How we collect personal information
We collect personal information in a few ways:
Directly from you (for example, when you register, verify details, or contact support)
Automatically through your device and browser (for example, via cookies, logs, and security tools)
From third parties you use with the service (for example, payment processors, identity verification providers, fraud prevention and security services, or analytics providers)
From publicly available sources where appropriate (for example, to help detect fraud or protect accounts)
4) Why we collect, use, and disclose personal information
We may use personal information to:
Provide access to the website and any account features
Deliver customer support and respond to enquiries or complaints
Verify identity and eligibility, including age checks
Process deposits and withdrawals (where applicable) and manage payment risks
Prevent fraud, account takeover, and other security threats
Meet legal and regulatory obligations, including record keeping and compliance checks where required
Improve site performance, content, and user experience
Enforce our Terms and Conditions and protect our rights and users
5) Identity checks, age verification, and compliance
Where the website offers account services, payments, or withdrawals, we may need to confirm your identity, age, and eligibility. This can include requesting documents or information and using third party verification services.
If you do not provide requested verification information, we may not be able to provide certain features (for example, withdrawals, account access recovery, or account activation).
6) Cookies and similar technologies
We use cookies and similar technologies to:
Keep the website working properly (essential cookies)
Remember preferences and improve usability
Understand how people use the site so we can improve it (analytics)
Support security, such as detecting suspicious activity
You can manage cookies through your browser settings. Disabling some cookies may limit parts of the website.
For more detail, refer to our Cookie Policy on the website.
7) When we share personal information
We do not sell personal information.
We may disclose personal information to:
Service providers that help us operate the website (hosting, security, analytics, customer support tooling)
Payment providers and financial service partners involved in processing transactions
Identity verification and fraud prevention providers (where checks are required)
Professional advisers such as legal, compliance, and audit advisers
Government bodies, regulators, and law enforcement where required or authorised by law, or where necessary to prevent or investigate suspected illegal activity, fraud, or security incidents
Business transfers if we restructure, sell, or transfer assets, where personal information may move with the business subject to appropriate protections
We take reasonable steps to ensure providers handle information securely and only for authorised purposes.
8) Overseas disclosure
Some of our service providers may store or process information outside Australia (for example, cloud hosting and security tooling). Where this happens, we take reasonable steps to ensure your information is protected and handled in a way consistent with this Privacy Policy.
9) Marketing and communications
We may send service messages that are necessary to operate your account or respond to you (for example, password resets or support replies).
If we send marketing messages, we will do so in line with Australian requirements and provide a simple opt out method. You can also request to stop marketing contact by emailing [email protected].
10) Security of personal information
We use a mix of technical, administrative, and physical safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
No online system is perfectly secure. You can help protect your account by using a strong password, keeping your login details private, and contacting support if you suspect suspicious activity.
11) Data retention
We keep personal information only for as long as needed to:
Provide services and support
Maintain security and prevent fraud
Meet legal, compliance, and record keeping obligations
Resolve disputes and enforce agreements
We may retain de-identified or aggregated information for analytics and reporting.
12) Access and correction
You can request access to personal information we hold about you and request correction if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make a request, contact [email protected]. We may need to verify your identity before fulfilling the request.
13) Complaints
If you have a privacy complaint, contact us and include what happened, when it happened, and what outcome you are seeking. We will review the issue and respond within a reasonable time.
If you are not satisfied with our response, you can contact Office of the Australian Information Commissioner (OAIC).
14) Notifiable data breaches
If a data breach occurs that is likely to result in serious harm, we will take steps required under Australian privacy requirements, which may include notifying affected individuals and relevant authorities.
15) Children
This website is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information to us, contact [email protected] and we will take reasonable steps to address the issue.
16) Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in how we operate, technology, or legal requirements. The latest version will be published on this page.