Terms & Conditions

Definitions and Interpretation

Throughout these Terms & Conditions, the following expressions carry the meanings set out below unless the context clearly requires otherwise:

• “Viva96 Casino,” “we,” “us,” “our” refers to the platform operated at viva96-casino-australia.com, including its associated services, software, and support functions.
• “Player,” “you,” “your” refers to any individual who accesses, registers on, or uses the Viva96 Casino platform.
• “Account” means the personal account registered by a Player on the Viva96 Casino platform.
• “Services” means all gaming, casino, and related services made available through the platform.
• “Bonus” means any promotional credit, free spin, cashback, or other promotional benefit made available by Viva96 Casino subject to specific conditions.
• “Wagering Requirement” means the number of times a Bonus amount (or combined deposit and Bonus amount) must be wagered before associated winnings become eligible for withdrawal.
• “KYC” means Know Your Customer identity and verification procedures.
• “AUD” means Australian Dollars.
• “IGA” means the Interactive Gambling Act 2001 (Cth).
• “ACMA” means the Australian Communications and Media Authority.

References to any legislation include that legislation as amended, re-enacted, or replaced from time to time. Headings are for convenience only and do not affect interpretation. The singular includes the plural and vice versa.

2 Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to register an account and use Viva96 Casino’s services. This is a strict, non-negotiable requirement. Persons under 18 are absolutely prohibited from registering, depositing, or wagering. In accordance with Australian law, we take underage gambling extremely seriously. Any account found to belong to a person under 18 will be immediately closed, all balances will be forfeited, and we may report the matter to relevant authorities.

2.2 One Account Per Person

Each individual person may hold only one registered account on Viva96 Casino. Opening duplicate, secondary, or linked accounts is strictly prohibited and will be treated as a breach of these Terms. If multiple accounts are detected, we reserve the right to close all accounts, void any associated Bonuses, and withhold pending withdrawals pending investigation.

2.3 Registration Information

When creating your account, you must supply accurate, complete, and current information, including your full legal name, date of birth, residential address, valid email address, and phone number. This information must match the identification documents you will be required to produce during verification. Deliberate provision of false or misleading registration information constitutes grounds for immediate account closure.

2.4 Jurisdictional Restrictions

Viva96 Casino operates as an offshore platform. While the platform is accessible to Australian residents, players must independently satisfy themselves that participation is lawful under the laws of their state or territory. It is the Player’s sole responsibility to ensure compliance with applicable local laws before registering and placing wagers. We do not accept registrations from individuals located in jurisdictions where online gambling is explicitly prohibited by law.

2.5 Acceptance of Terms

By completing registration and clicking the confirmation button, you acknowledge that you have read these Terms in full, that you meet all eligibility requirements, and that you consent to be legally bound by these Terms. You also confirm that you are not acting on behalf of another person and are not registering for a business, trust, or other entity.

3 Identity Verification (KYC)

3.1 Mandatory Verification

In line with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated rules, Viva96 Casino requires all players to complete identity verification before any withdrawal is processed. We may also request verification at any other time at our discretion, including before activating a Bonus or processing a large deposit.

3.2 Documents Required

You may be asked to supply one or more of the following, depending on your account activity and the amounts involved:

• A government-issued photo ID (passport, Australian driver’s licence, or state-issued ID card) showing your full name and date of birth.
• Proof of residential address dated within the last three months (utility bill, council rates notice, or bank statement).
• Confirmation of the payment method used to deposit (a photo of the relevant card showing the first six and last four digits, or a screenshot of the e-wallet account matching your registered name).
• A selfie or video verification in some circumstances.

3.3 Document Standards

All documents submitted must be clear, unaltered, and show all four corners of the document. Blurred, cropped, or edited images will not be accepted and may delay your verification. We recommend uploading documents in good lighting with a plain background.

3.4 Delays and Withholding

Withdrawals will not be processed while verification remains outstanding. Viva96 Casino is not liable for any delay caused by a player’s failure to supply the requested documents promptly or in an acceptable form. Once all documents are verified, withdrawals will be processed within the standard timeframes set out in Section 5.

4 Account Security and Responsibility

4.1 Credentials

You are entirely responsible for maintaining the confidentiality of your login credentials, including your email address and password. You must not share your login details with any other person. Viva96 Casino staff will never ask you for your password.

4.2 Unauthorised Access

You must notify us immediately at [email protected] if you suspect that your account has been accessed by an unauthorised party. Until we receive notification and confirm the account is secured, all activity performed using your credentials will be treated as your own.

4.3 Account Sharing

Your account is strictly personal. You must not allow any other person to use your account or conduct transactions on your behalf. Any attempt to allow third-party use of an account is a breach of these Terms and may result in immediate suspension.

4.4 Device and Network Security

You are responsible for ensuring that any device used to access Viva96 Casino is free from malware, keyloggers, or other software that could compromise your security. Using public or shared networks to access your casino account is done at your own risk.

5 Deposits, Withdrawals, and Payment Methods

5.1 Accepted Payment Methods

Viva96 Casino currently supports the following payment methods for Australian players:

• Visa and Mastercard
• E-wallets including Skrill, Neteller, and AdvCash
• Apple Pay and Google Pay
• POLi and BPAY
• Bank transfer
• Cryptocurrency including Bitcoin
• Piastrix and PayTM

Available methods may vary depending on your location, account status, and the amounts involved. We recommend confirming your preferred method in the cashier section before claiming a Bonus.

5.2 Deposits

All deposits are processed in real time where the payment provider allows. The minimum deposit required to qualify for the Welcome Bonus is AUD 30. Viva96 Casino does not charge deposit fees, though your payment provider may impose its own transaction charges. You are solely responsible for any third-party fees incurred.

5.3 Withdrawals

Withdrawal requests are processed internally within 24 to 48 business hours, subject to completion of KYC verification. After internal approval, the time to receive funds depends on your payment method:

First-time withdrawals from a new account are subject to an extended review period to allow for identity verification. We strongly recommend completing KYC before submitting your first withdrawal request to avoid delays.

5.4 Withdrawal Conditions

Withdrawals will only be returned to the same payment method used to make the original deposit, wherever possible. We reserve the right to require withdrawals via bank transfer where a payment method cannot receive return funds. Withdrawals will not be processed on pending or unverified accounts.

5.5 Currency

Accounts for Australian players are denominated in Australian Dollars (AUD). Where a transaction is made in a different currency, a conversion will be applied at the rate current at the time of the transaction. Viva96 Casino is not liable for losses arising from exchange rate fluctuations.

5.6 Own Funds Only

You represent and warrant that all funds deposited are legitimately owned by you and are not the proceeds of criminal activity. You must not use credit cards, loans, or borrowed funds to finance gambling activity.

6 Bonuses and Promotional Offers

6.1 Welcome Bonus

Viva96 Casino offers a Welcome Bonus of up to AU$2,000 plus 200 Free Spins, distributed across a player’s first three deposits. The specific breakdown of deposit match percentages and Free Spin allocations is detailed on the Welcome Bonus page. Free Spins from the Welcome package are issued at 20 per day across a 5-day period. The minimum qualifying deposit for the Welcome Bonus is AUD 30.

6.2 No Deposit Bonus

A No Deposit Bonus is available to eligible players and is typically code-based. To activate a No Deposit Bonus, navigate to the Gifts section of your account, select “Have a no deposit promo code?”, and enter the applicable code. Details of the current no deposit offer are available on the No Deposit Bonus page.

6.3 Wagering Requirements

All Bonuses are subject to a wagering requirement of 40x (forty times) the Bonus amount before any associated winnings may be withdrawn, unless otherwise stated on the specific promotion page. For example, a Bonus of AUD 100 requires AUD 4,000 in qualifying wagers before withdrawal eligibility is reached.

6.4 Maximum Bet During Bonus Play

While a Bonus is active and wagering requirements have not been completed, the maximum single bet permitted per round or hand is AUD 7.50. Placing bets above this limit while a Bonus is active may result in the Bonus and any associated winnings being voided, without exception.

6.5 General Bonus Terms

• Bonuses are available to one account per household, IP address, and device.
• Bonuses may only be claimed once per promotion per player unless explicitly stated otherwise.
• Not all games contribute equally to wagering requirements. Online pokies typically contribute 100%, while live casino and table games may contribute at a lower rate or not at all. Check the specific promotion page for game contribution rules.
• Bonuses carry expiry windows. Wagering requirements must be completed within the stated time limit, or the Bonus and any associated winnings will be forfeited.
• Viva96 Casino reserves the right to withdraw, amend, or cancel a Bonus at any time if we reasonably suspect misuse, abuse, or breach of these Terms.
• Bonus funds are deducted before real money funds when both are present in an account.
• Bonuses may not be transferred, exchanged for cash, or combined with other Bonus offers unless explicitly permitted.
• Maximum cashout limits may apply to some promotions. Refer to the individual promotion page for details.

6.6 VIP and Loyalty Points

Players may be eligible for loyalty points and VIP status benefits. VIP Sign-Up offers include double points for the first 7 days following registration for eligible players. VIP benefits are subject to separate terms and conditions communicated at the time of offer. Loyalty points have no cash value and are not transferable.

6.7 Bonus Abuse

Any form of Bonus abuse, including but not limited to coordinated wagering strategies designed to exploit Bonus terms, opening multiple accounts to claim the same promotion, or using software to manipulate outcomes, is strictly prohibited. We maintain the right to investigate and, where abuse is confirmed, to void all associated Bonuses and winnings and permanently close the relevant accounts.

7 Gameplay Rules and Fair Use

7.1 Game Integrity

All games available on Viva96 Casino use independently verified random number generation (RNG) technology or certified live dealer software to ensure outcomes are fair and unpredictable. Players accept that gaming outcomes are determined by chance and that past results do not influence future results.

7.2 Game Rules

Each game available on the platform is governed by its own individual rules, which are displayed within the game interface or on the game information panel. It is your responsibility to read and understand the rules of any game before wagering real money. Ignorance of game rules is not a basis for dispute.

7.3 Malfunction and Technical Issues

In the event of a technical malfunction, game error, or system failure that affects the outcome of a game, Viva96 Casino reserves the right to void affected rounds and return the relevant stakes. We are not liable for any losses or missed winnings arising from technical failures beyond our reasonable control. Game session data is logged and may be reviewed in the event of a dispute.

7.4 Disconnections

A stable internet connection is the responsibility of the player. Viva96 Casino is not liable for incomplete transactions, lost bets, or missed winnings arising from connection drops on the player’s side. Where a disconnection occurs mid-game, the outcome will be determined according to the game’s rules once the session is restored or timed out.

7.5 Gameplay Library

Viva96 Casino offers a library of over 3,000 titles, including online pokies, table games (blackjack, roulette, baccarat, poker), and live dealer games. Game availability may vary depending on technical factors, regional restrictions, or scheduled maintenance. We do not guarantee permanent availability of any specific title.

8 Prohibited Activities and Fraud

The following activities are strictly prohibited on the Viva96 Casino platform. Any breach may result in immediate account suspension, forfeiture of all balances, and referral to relevant authorities:

• Registering more than one account or allowing a third party to operate an account on your behalf.
• Providing false, misleading, or incomplete information at registration or during any KYC process.
• Using the platform to launder money or conceal funds of illicit origin. This behaviour is prohibited under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in gameplay or bonus completion.
• Exploiting software bugs, errors, or vulnerabilities. Any suspected error must be reported to support immediately rather than exploited.
• Engaging in collusion with other players in table or live dealer games.
• Attempting to reverse, dispute, or charge back transactions after receiving corresponding bonuses or withdrawals (“friendly fraud”).
• Using stolen, fraudulent, or unauthorised payment methods.
• Attempting to circumvent self-exclusion measures using alternative accounts or details.

Viva96 Casino cooperates with law enforcement agencies and financial institutions where required and will provide account records and transaction data in response to lawful requests.

9 Responsible Gambling

9.1 Our Commitment

Viva96 Casino treats responsible gambling as a core obligation, not an afterthought. We provide tools to help players manage their activity, and we encourage all players to use them proactively before a problem develops rather than after.

9.2 Available Tools

The following responsible gambling features are available within your account settings:

• Deposit limits – daily, weekly, or monthly caps on the amount you can deposit.
• Loss limits – restrictions on the amount you can lose within a defined period.
• Session time reminders – notifications that alert you when you have been playing for a set duration.
• Reality checks – periodic on-screen prompts that display your current session activity.
• Self-exclusion – the ability to temporarily or permanently exclude yourself from the platform.

We strongly recommend setting these tools before you begin any session, particularly before claiming a Bonus, when the temptation to chase requirements may be stronger.

9.3 Self-Exclusion

If you wish to self-exclude, please contact our support team at [email protected] or call us on 0439 935 308. Once a self-exclusion is confirmed, you must not attempt to register a new account or access the platform by any other means during the exclusion period. Circumventing self-exclusion is a breach of these Terms.

9.4 External Support Resources

If gambling stops being enjoyable and starts causing distress, please reach out to one of the following free, confidential services available to Australians:

• Gambling Help Online – free online chat and counselling support.
• National Gambling Helpline: 1800 858 858 (24 hours, 7 days).
• Gambling Help NSW for players in New South Wales.

9.5 Minors

You must ensure that your account and device are not accessible to persons under 18. If you share a device with younger family members, we recommend using password protection, dedicated browser profiles, or parental control software. Viva96 Casino accepts no liability for underage access that results from inadequate supervision by an account holder.

10 Privacy and Data Protection

10.1 Data Collection

Viva96 Casino collects personal information from players for the purposes of account management, identity verification, payment processing, fraud prevention, and compliance with applicable laws. The types of data collected include your name, date of birth, address, contact details, financial information, and gameplay history.

10.2 Australian Privacy Principles

To the extent that Australian privacy law applies to our processing of your information, we handle personal data in accordance with the principles under the Privacy Act 1988 (Cth). You have the right to request access to personal information we hold about you and to request correction of any inaccuracies.

10.3 Data Sharing

We may share your personal data with third parties including payment processors, identity verification providers, fraud detection services, and regulatory authorities as required by law. We do not sell personal data to third parties for marketing purposes.

10.4 Privacy Policy

Full details of our data practices, including how we store, process, and protect your information, are set out in our Privacy Policy. You are encouraged to review the Privacy Policy alongside these Terms.

10.5 Cookies

Viva96 Casino uses cookies and similar tracking technologies to improve user experience, remember preferences, and analyse traffic. Details of how we use cookies are available in our Cookie Policy.

11 Intellectual Property

All content on the Viva96 Casino platform, including but not limited to game graphics, text, logos, icons, software code, page layouts, and promotional materials, is the property of Viva96 Casino or its licensors and is protected by copyright, trade mark, and other applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You must not reproduce, redistribute, modify, publicly display, or create derivative works from any platform content without our prior written permission. Any unauthorised use of platform content may result in legal action.

12 Limitation of Liability

12.1 No Guarantee of Winnings

Viva96 Casino does not guarantee any particular outcome in any game. All games involve an element of chance, and you may lose some or all of the money you wager. You acknowledge that participation is voluntary and that you bear full financial risk for your play.

12.2 Service Availability

We aim to keep the platform available at all times, but we do not guarantee uninterrupted, error-free access. The platform may be subject to scheduled maintenance, emergency downtime, or interruptions caused by third-party service providers. We are not liable for any loss arising from temporary unavailability of the platform.

12.3 Indirect and Consequential Losses

To the fullest extent permitted by law, Viva96 Casino excludes liability for any indirect, incidental, special, or consequential loss or damage arising from your use of the platform, including loss of profits, loss of data, loss of goodwill, or financial loss resulting from reliance on platform content. Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable Australian consumer protection law.

12.4 Australian Consumer Law

To the extent that the Australian Consumer Law under the Competition and Consumer Act 2010 (Cth) applies to our services, nothing in these Terms limits any non-excludable rights or guarantees you have under that law.

13 Account Suspension and Termination

13.1 Our Rights

Viva96 Casino reserves the right to suspend, restrict, or permanently close any account at any time and without prior notice where we reasonably determine that:

• These Terms have been breached in any material way.
• The account has been involved in fraudulent, collusive, or criminal activity.
• False or misleading information was provided at registration or during verification.
• We are required to act by a law enforcement agency, regulatory body, or court order.
• A player’s continued access poses a risk to themselves, other players, or the platform.

13.2 Player-Initiated Closure

You may request account closure at any time by contacting our support team. All pending withdrawals at the time of closure will be processed in the normal course subject to completion of KYC. Bonus balances that have not been converted in accordance with applicable wagering requirements will be forfeited on closure.

13.3 Funds on Closure

On closure of an account, any available real money balance (excluding void Bonus funds) will be returned to you via your most recently used payment method, subject to identity verification and our standard review process. We aim to process final account balances within 10 business days of a verified closure request.

14 Dispute Resolution

14.1 Raising a Complaint

If you have a complaint about any aspect of our service, please contact our support team in the first instance. We aim to resolve most queries at the first point of contact. Complaints should be raised as promptly as possible, and in any event within 30 days of the event giving rise to the complaint.

14.2 Contact for Disputes

Disputes should be directed to:

14.3 Resolution Timeline

We will acknowledge your complaint within 3 business days and aim to provide a substantive response within 14 business days. Where a matter is complex and requires additional investigation, we will keep you informed of progress and expected resolution timeframes.

14.4 Game History

Where a dispute relates to a specific gaming outcome, we will review the relevant game logs and session records. Our logged data constitutes the definitive record of game outcomes. Players may request access to their own session logs by contacting support.

15 Amendments to These Terms

Viva96 Casino reserves the right to amend, update, or replace these Terms at any time. Changes will take effect from the time they are published on this page. Where changes are material, we will make reasonable efforts to notify registered players via email or on-site notification. Your continued use of the platform after any change constitutes your acceptance of the updated Terms. If you do not agree with any updated Terms, you must stop using the platform and request account closure.

We recommend reviewing these Terms periodically to stay informed of any changes that may affect your use of the platform.

16 Governing Law

These Terms are governed by and construed in accordance with the laws in force in Western Australia, Australia, without regard to its conflict of law principles. You submit to the non-exclusive jurisdiction of the courts of Western Australia for resolution of any dispute arising under or in connection with these Terms, without limiting the rights of Viva96 Casino to seek relief in any other jurisdiction.

To the extent that federal Australian law applies, including the IGA, the Privacy Act 1988 (Cth), and the Competition and Consumer Act 2010 (Cth), those laws apply notwithstanding any contrary provision in these Terms.

17 Contact Details

For any questions, concerns, or support relating to these Terms or your use of Viva96 Casino, please reach out through any of the following channels: