Licence and Legal Information
This page provides full disclosure of the licensing status, regulatory obligations, and compliance framework governing the online gambling services offered through this platform. We encourage all users to review this information carefully before creating an account or placing funds.
Operator Details
Legal Entity
The services available through this platform are operated by Moonlight Interactive N.V., a company incorporated under the laws of Curaçao, registered under company number 167548, with its registered office at Zuikertuintjeweg Z/N, Willemstad, Curaçao.
All regulatory and legal correspondence must be addressed to the registered office above or directed to the designated compliance function at [email protected].
Licence Details
Issuing Authority and Licence Classification
Moonlight Interactive N.V. holds a valid online gaming licence issued by the Curaçao Gaming Authority (CGA), the competent supervisory and licensing authority constituted under the Landsverordening op de kansspelen (National Ordinance on Games of Chance, LOK), enacted 20 December 2024 and operative in the jurisdiction of Curaçao.
The licence is a B2C (Business-to-Consumer) Online Gaming Licence, licence number OGL/2025/167/0012, authorising the operator to provide remote casino gaming, sports betting and related interactive gambling services from Curaçao to eligible international markets.
Licence Verification
Users may independently confirm the current status of this licence by consulting the public Licence Register maintained by the Curaçao Gaming Authority at www.gamingcontrolcuracao.org. The operator supports independent verification and displays its CGA certificate seal in the site footer, which links directly to the CGA validator at cert.cga.cw. Users are encouraged to confirm that the certificate status shows as “Active” and that the domain listed on the certificate corresponds to the platform being accessed.
Territory of Service and Australian Regulatory Notice
Jurisdictional Scope
Services are made available in jurisdictions where the operator holds applicable authorisation and where no applicable local law prohibits participation. Users bear sole responsibility for verifying that their use of this platform is lawful under the legislation of their country or territory of residence prior to registering an account or engaging in any gambling activity.
Notice to Australian Users
Users accessing this platform from Australia are advised that the Interactive Gambling Act 2001 (Cth) (IGA) governs the provision of interactive gambling services to persons located in Australia. The IGA places restrictions on the provision of certain categories of gambling services to Australian residents by operators not holding an Australian-issued licence.
This platform operates under a licence issued by the Curaçao Gaming Authority and does not hold a licence granted by any Australian state, territory or federal authority. The Australian Communications and Media Authority (ACMA) is the federal body responsible for administering the IGA and maintaining the register of licensed interactive gambling providers in Australia.
Nothing on this platform constitutes a representation that the services are authorised under Australian law or endorsed by any Australian governmental body. Users in Australia access this platform at their own discretion and assume full responsibility for compliance with applicable local legislation.
Age Verification and Access Restrictions
Minimum Age
Access to gambling services on this platform is restricted to persons aged 18 years or older. This requirement applies to all users irrespective of the age of majority applicable in their jurisdiction of residence.
Verification Procedures
Age verification is conducted at the point of registration and, in all cases, prior to the processing of any withdrawal request. Where a user fails to provide satisfactory documentary evidence of age, access to gambling features will be suspended and withdrawals will not be processed. Any funds or winnings attributed to an account where age misrepresentation is confirmed may be forfeited in their entirety, and the account will be permanently closed.
The operator reserves the right to require additional age verification at any stage of the account lifecycle, including during routine compliance reviews or where a change in account activity warrants further scrutiny.
Anti-Money Laundering and Know Your Customer Compliance
Regulatory Framework
Moonlight Interactive N.V. maintains a formal Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) programme consistent with the requirements of the CGA, the LOK, and the recommendations of the Financial Action Task Force (FATF). The programme is reviewed and updated regularly to reflect developments in applicable law, regulatory guidance and industry best practice.
Identity Verification Requirements
All registered users are subject to identity verification before any withdrawal is processed. Depending on the outcome of the operator’s risk assessment, verification may be required before gameplay commences. Standard documentation collected for this purpose includes:
- A valid government-issued photographic identity document (passport, national identity card or driver’s licence)
- Proof of current residential address dated within the preceding three months (utility bill, bank statement or equivalent document from a recognised institution)
- Verification of each payment method used for deposits and withdrawals
- Source of funds documentation where the operator’s risk assessment identifies this as necessary
Enhanced due diligence measures apply to politically exposed persons (PEPs), users whose account activity triggers risk thresholds, and others identified under the operator’s customer risk classification framework.
Transaction Monitoring and Reporting
The operator conducts continuous monitoring of account activity to detect patterns that may be indicative of money laundering, terrorist financing, fraud or other financial crime. Where activity gives rise to reasonable suspicion, the operator is required by law to submit a report to the relevant financial intelligence authority. In such circumstances, the operator may suspend, restrict or close the relevant account without prior notice and is legally precluded from disclosing the nature or existence of any report filed.
Record Retention
Customer due diligence documentation and transaction records are retained for a minimum period of five years from the date of account closure or the date of the relevant transaction, whichever is the later, in accordance with the applicable AML legislation of the licensing jurisdiction.
Data Protection and Information Security
Applicable Standards
Moonlight Interactive N.V. processes personal data in accordance with the data protection legislation of Curaçao and with reference to the principles established under the General Data Protection Regulation (EU) 2016/679 (GDPR) as a recognised international benchmark. Users located in Australia are advised that the operator applies these standards with regard to the Australian Privacy Principles (APPs) set out under the Privacy Act 1988 (Cth), to the extent those provisions apply to the operator’s activities.
Data Controller
Moonlight Interactive N.V. acts as data controller in respect of all personal information collected through this platform. Enquiries concerning the collection, use, storage or disclosure of personal data should be directed to [email protected].
Technical and Organisational Security
The operator applies a layered approach to data security, implementing controls proportionate to the sensitivity of the information processed. Measures currently in place include:
- 256-bit Transport Layer Security (TLS) encryption applied to all data in transit between the user’s device and the operator’s infrastructure
- Encryption of sensitive personal and financial data at rest
- Role-based access controls limiting staff access to personal data on a strict need-to-know basis, subject to regular access reviews
- Periodic penetration testing and vulnerability assessments conducted by qualified independent security specialists
- Incident response procedures providing for timely notification of affected users and relevant authorities in the event of a confirmed data breach
Third-Party Data Sharing
The operator does not sell, rent or trade personal data. Disclosure to third parties is limited to: service providers engaged under contractual data processing agreements to support platform operations (including payment processors, identity verification providers and fraud prevention services); regulatory authorities and law enforcement agencies where disclosure is required by applicable law; and professional advisers subject to duties of confidentiality. Full details of data processing activities are set out in the operator’s Privacy Policy, available from the site navigation.
Responsible Gambling
Commitment and Framework
Moonlight Interactive N.V. is committed to providing a safe gambling environment that supports informed decision-making and minimises exposure to gambling-related harm. The tools described below are available to all registered users at no cost, at any time, through the account management section of the platform.
Financial Controls
Users may set daily, weekly or monthly limits on deposits, losses or wagers. A reduction to any existing limit takes effect immediately upon request. Any request to increase a limit is subject to a mandatory cooling-off period before the change becomes operative, during which the previous limit continues to apply.
Session Controls
Users may configure session time limits and activate reality check prompts, which deliver notifications at user-defined intervals displaying the duration and net cost of the current gambling session.
Self-Exclusion
Users who believe their gambling has become problematic may apply for self-exclusion from this platform. Self-exclusion may be applied for a fixed minimum period of six months or on a permanent basis. During a self-exclusion period, the account is suspended and all gambling access is removed. The operator makes reasonable commercial efforts to ensure that self-excluded users are removed from direct marketing lists and do not receive promotional communications.
Users in Australia seeking exclusion across multiple online gambling operators are encouraged to register with the BetStop National Self-Exclusion Register, administered by ACMA and available at www.betstop.gov.au.
Support Services
Users who are concerned about their own gambling behaviour or that of someone close to them are encouraged to seek independent assistance from:
- Gambling Help Online (Australia): www.gamblinghelponline.org.au | 1800 858 858 (24/7, free call)
- Lifeline Australia: www.lifeline.org.au | 13 11 14
The operator has no financial or referral relationship with either of the above organisations.
Protection of Minors
The operator maintains a strict prohibition on gambling by persons under 18 years of age. Account holders are encouraged to use parental control software and to take all reasonable steps to prevent minors from accessing gambling services through shared or unattended devices.
Complaints and Dispute Resolution
Internal Complaints Process
Users with a complaint regarding the operator’s services should submit it in writing to the customer support team at [email protected]. The operator will acknowledge receipt within 48 hours of submission and will provide a substantive written response within 14 calendar days. Where the complexity of a matter requires investigation beyond this period, the user will be notified in writing of the revised timeframe and the reasons for any delay.
Escalation to the Licensing Authority
Where the operator’s internal process fails to resolve a complaint to the user’s satisfaction, the matter may be referred to the Curaçao Gaming Authority through its official channel at www.gamingcontrolcuracao.org. The CGA’s remit covers complaints concerning licensed operators and their compliance with licence conditions under the LOK framework.
Alternative Dispute Resolution
In accordance with its licence conditions, the operator subscribes to an approved Alternative Dispute Resolution scheme provided by eCOGRA, an internationally recognised independent testing and dispute resolution authority, accessible at https://ecogra.org. Referral to eCOGRA is available to users at no charge after the internal complaints process has been exhausted without a satisfactory outcome. Determinations issued by eCOGRA in favour of the user are binding on the operator.
Governing Law
These terms, and any dispute arising from the use of this platform or the services offered through it, are governed by the laws of Curaçao. This provision does not affect any statutory rights available to a user under the laws of their country or territory of residence.
Amendments
The operator may update the information on this page from time to time to reflect changes in regulatory status, licence conditions or applicable law. Where amendments are material, registered users will be notified by email or by a notice posted on the platform. Continued use of the platform following notification of a material amendment constitutes acceptance of the updated terms.
Last reviewed: 23 June 2026
The content of this page is provided for informational purposes and does not constitute legal advice. Users who require advice on the application of gambling or data protection law in their jurisdiction should consult a qualified legal practitioner.